Refund policy

Refunds & Returns Policy

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

12-month warranty

The Polished T1 is covered by a 12-month warranty against manufacturing defects, in addition to your Australian Consumer Law rights. To make a claim, contact us at Polished4x4accessories@gmail.com or 0450 619 710 with your order details and photos or video of the fault. If a fault is confirmed, we will repair, replace or refund in accordance with the Australian Consumer Law. Where a faulty tent needs to be returned, we will arrange and cover reasonable transport — you will not be out of pocket for returning a genuinely faulty product.

Change of mind

We do not offer refunds or exchanges for change of mind on collected or delivered tents, so please choose carefully. This does not limit your rights under the Australian Consumer Law.

Deposits

A $200 deposit holds a tent for 14 days. If you cancel within that 14-day hold, your deposit is refunded in full. If the hold lapses without collection or contact from you, the deposit is forfeited to cover our holding and administration costs.

Uncollected orders

Orders paid in full must be collected within 3 months. If your order remains uncollected after 3 months, we will contact you in writing. Storage fees of $25 per week may apply after that notice. If the order remains uncollected after reasonable written notice, we may resell the tent and refund the amount you paid, less the deposit, accrued storage fees and reasonable resale costs, in accordance with Victorian uncollected goods laws.